Delivery, returns, samples, care and trade. Search, or pick a topic.
14 answers
Delivery
In-stock pieces arrive in about three weeks. Made-to-order tables and custom fabrics take five to seven. You pick the delivery day once your order is ready.
No. Large furniture is carried into the room, assembled and the packaging removed. Lamps and small pieces arrive ready to use.
Across the EU, the UK, Norway and Switzerland. Large pieces go with our own two-person teams; small pieces by courier.
Products
Yes. Up to six fabric swatches and three wood finishes are free, and they arrive within a week.
Frames and joints for ten years, fabrics and mechanisms for three, lighting electrics for five. Normal wear is not covered, but the workshop repairs it at cost.
Tables and shelving can be made to the centimetre. Sofas come in set widths, but every one can be ordered in any fabric we stock.
Wipe spills straight away, re-oil oak once a year and reseal travertine every two years. Every order includes a care card and the right cloth.
Returns
You have 100 nights. If a piece is not right we collect it and refund you in full — made-to-order items carry a 15 percent restocking fee.
Tell the delivery team or send us a photo within 7 days. We repair or replace it at our cost and collect the damaged piece.
Trade
Yes. The trade programme gives approved studios project pricing, a named contact, CAD files and samples on account.
Approved studios get project pricing from the first order, samples on account and a named contact who tracks every delivery.
Showrooms
Visit the showrooms in Copenhagen, London and Berlin — no appointment needed. Each page lists opening hours and the pieces on display.
Orders
Cards, Apple Pay, Google Pay and bank transfer. Orders over $1,500 can be split into three interest-free payments.
Yes, until it is scheduled for delivery. Write to us with the order number and the change — fabric and finish changes are free before production starts.